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Privacy Statement

INSTRUMENT INTERNATIONAL has created this privacy statement in order to demonstrate our commitment to privacy.

• Every form on this site requires users to give us contact information, such as name, email, and postal address, which is used to ship purchases, and get in touch with the customer when necessary. We do not sell, share or rent this information to others.
• IP address is recorded with each entry. The only purpose is to deter and prevent spamming to the server and our website.
• This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

If you have any questions, comments or suggestion about this privacy statement, the practices of this site, you can contact: instrument_intl@hotmail.c

Return Policy

In case you would like to return the received item for a replacement or a refund, please contact us first within 30 days after receipt of the order . We will evaluate each return on a situational basis, but our standard policy is listed below:

• Your full satisfaction is our top priority.

• If the order is returned because of a defect in manufacturing or you receive products different from what you ordered , the shipping cost will be handled by us.

• If the order is being returned for a replacement, no restocking fees, extra shipping and handling fees  will apply. If you are returning the order for a refund, original shipping costs are not refundable.

• We are unable to issue a refund for any merchandise that is not returned in the original packing in resalable condition.

• Please include a copy of the receipt with the products when  the order is being returned .

Our return policy has been developed to offer as much convenience as possible while still allowing to minimize overhead and continue to offer high quality products at the lowest price. Your understanding and cooperation would be highly appreciated.

Important Notice

Please keep in mind, we DO NOT promote any tobacco products  to minors. Smoking is hazardous for the health. Quitting now greatly reduces health problems. People  must be 18 years of age or older to buy any tobacco products. It is the law. There are also strict Federal Regulations on importing, manufacturing multi-purpose lighters, cigar and cigarette lighters. Be aware when you buy cheap and novelty lighters, which could be found in the market everywhere. Lighters and laser pointers are not toys, Keep them away from children. Butane gas and lighter fluid are highly flammable. Never expose lighters to heat above 120 degrees F (49 degrees C) or to prolonged sunlight. Take special caution to refill the lighter: Keep the lighter away from spark, fire and high temperature. Be sure sparking system doesn’t operate during refilling. DO NOT smoke or try to ignite the lighter at the same time while refueling. Use lighters with common sense, keep them away from children and high temperature. Ignite lighter away from face and clothing. Intentional misuse can be harmful or fatal It is for the safety of yours and your loved ones. Government regulations could be found from http://www.cpsc.gov. Please note that. Federal Law requires lighters to be shipped without fuel in them if shipped by USPS Priority or USPS Express Mail.. You will receive your order of lighters by ground shipping only within Continental U. S.. It would take three to ten days  

PLEASE TAKE FURTHER NOTICE DUE TO RECENT STRICT REGULATIONS WE ACCEPT ORDER OF LIGHTERS FILLED WITH BUTANE GAS  ONLY FOR CUSTOMERS LOCATED  IN CHICAGO AREA . IN OTHER REGIONS ORDER FOR SOME MODELS OF LIGHTERS MIGHT NOT BE PROCESSED. REQUIRE INFORMATION BY EMAIL FIRST BEFORE YOU MAKE ANY PAYMENT 

Butane Lighter Refilling Instructions

Please refill your butane lighter only in accordance with our instructions: 1) Fill with the lighter in the upside-down position. 2) Put  nozzle tip of the refill can directly on the inlet calve opening and press down firmly for 4 to 5 seconds. Butane spray-back may occur when the lighter is full. 3) Wait at least 2 minutes before attempting to ignite your lighter. 

Please DO NOT adjust the flame height frequently unless it is absolutely necessary. At the bottom of the lighter there are generally 2 screws. One is a smaller, usually Phillips head, that is for the purpose of dismantling the lighter. Don’t touch! The other is a larger brass screw with a standard  slot  head. This is the adjustment screw. On some lighters, such as our jet torch lighters, the adjustment screw is wrapped around the fuel inlet port.  Some lighters, like our triple flame lighters, have a knob over the adjustment screw that can be turned with your fingers. Turn the screw, carefully, until flame is at the desired height and lights properly. You could turn screw driver anti-clockwise (+) to increase the flame height; clockwise (-) to decrease the flame height. The number one reason for lighter permanent damage is customers over force the flame-height adjustment screw. Use common sense and care when turning the screw. If it is hard to turn one direction, DON'T FORCE IT. Other most common problems are the following: Not holding the lighter upside down while refilling, and thus injecting air instead of butane into the lighter. Improper flame adjustment Cheap or incorrect fuel; Dirt or debris in the lighter. If you have any questions, feel free to ask us first. 

In any case, PLEASE DO NOT OPEN OR ATTEMPT TO FIX THE LIGHTER BY YOURSELF!

February 12, 2006